Contact Us Policy
At Covalent Media, we believe in transparent communication and quick support. This Contact Us Policy explains how you can get in touch with us, how we respond, and what information you may be asked to share when you reach out.
By contacting us through any of our channels, you agree to the terms of this policy.
1. Ways to Contact Us
You can reach Covalent Media through the following channels:
A. Email Support
For inquiries, service-related questions, billing issues, or support:
📩 [Insert official business email]
B. Phone Support
For urgent communication or quick clarifications:
📞 [Insert contact number]
C. Website Contact Form
You may submit your details through our contact form for:
• Project inquiries
• Collaboration requests
• Service quotations
• Feedback or complaints
D. Social Media
We may also respond through platforms like:
• Instagram
• LinkedIn
• Facebook
However, official decisions or confirmations will always be done via email.
2. Information You May Need to Provide
When reaching out, we may ask for:
• Full name
• Email address
• Phone number
• Business details (if applicable)
• Description of your inquiry
• Project requirements (for service discussions)
This information helps us respond accurately and quickly.
All data shared through contact channels is handled according to our Privacy Policy.
3. Response Time
Our average response times are:
• Email: Within 24–48 business hours
• Phone: Immediate or within business hours
• Contact Form: Within 24–48 business hours
• Social Media: Within 1–3 business days (informal support)
During weekends, holidays, or high-volume periods, responses may take slightly longer.
4. Professional Communication Standard
We maintain a respectful, professional communication environment.
We do not entertain:
• Abusive language
• Spam inquiries
• Misleading proposals
• Fake business requests
• Irrelevant promotional messages
Such communication may be ignored or blocked.
5. Business Hours
Our official business hours are:
🕒 Monday to Saturday: 10:00 AM – 7:00 PM (IST)
📍 Hyderabad, Telangana, India
Messages sent outside working hours will be addressed the following business day.
6. Support Limitations
We provide support for:
• Current clients
• New project inquiries
• Billing and payment questions
• Technical issues related to project deliverables
• General service-related questions
We do not provide free consultation, coaching, or strategy building unless it is part of a paid plan or ongoing subscription.
7. Accuracy of Information
When contacting us, you agree that all information you share is:
• Accurate
• Current
• Not misleading
• Provided by you or someone authorized on your behalf
False information may lead to declined service or communication.
8. Security & Confidentiality
All communication with Covalent Media is handled securely.
We do not share your queries or personal details with third parties, except when required to:
• Process your request
• Provide services you asked for
• Comply with legal or regulatory obligations
For full details, refer to our Privacy Policy.
9. Changes to Contact Us Policy
We may update this policy as our communication process evolves.
The most recent version will always be available on our website with an updated “Last Updated” date.
10. Official Contact Details
Covalent Media
📍 Hyderabad, Telangana, India
📩 Email: jasonroy@covalentmedia.in
📞 Phone: 9502415182
🌐 Website: www.covalentmedia.in