Terms & Conditions
Welcome to Covalent Media.
These Terms and Conditions (“Terms”) govern your use of our website, services, and all interactions (collectively referred to as “Services”). By accessing or using our website or services, you agree to be bound by these Terms. Please read them carefully before proceeding.
If you do not agree with any part of these Terms, you should not access or use our website or services.
1. About Us
Covalent Media is a creative agency based in Hyderabad, India, offering services including:
• Video production & photography
• Social media management & campaign strategy
• Content creation & brand storytelling
• Advertisement design & media buying
Our mission is to help businesses build strong brand identities through content-driven marketing.
2. Acceptance of Terms
By engaging with us, through our website, booking a consultation, or making a payment, you agree to comply with these terms and all applicable laws.
Covalent Media reserves the right to update or modify these terms at any time without prior notice. The most recent version will always be available on our website.
3. Services and Deliverables
All services are provided based on written or digital confirmation between the client and Covalent Media (via contract, proposal, or email).
We ensure all deliverables, videos, creatives, designs, or campaigns that align with the agreed brief and timelines.
Any revisions, additional features, or creative changes beyond the agreed scope will incur additional costs.
4. Payments and Billing
A. Payment Methods
Payments can be made securely through Razorpay using:
• Credit/Debit Cards
• UPI
• Net Banking
• Wallets
We also accept payments via bank transfer when arranged directly with our billing team.
B. Payment Terms
Clients can choose one of the following payment methods (as per agreement):
1. Full payment upfront every month
2. 60% upfront and 40% in the 3rd week of the project cycle
3. Full payment after one month, provided a post-dated cheque for the total amount is submitted at project initiation
C. Late Payments
Delayed payments beyond the due date may result in:
• Temporary suspension of services
• A late fee of up to 2% per week on the outstanding balance
D. Refund Policy
All payments made to Covalent Media are non-refundable once work has begun, as our services involve customized creative work and resource allocation.
Refunds are considered only if:
• The project has not been initiated; and
• Written cancellation is submitted within 48 hours of payment.
5. Client Responsibilities
To ensure smooth execution, the client must:
• Provide accurate and timely information, materials, and approvals
• Review deliverables promptly
• Respect agreed timelines for feedback and revisions
Delays from the client’s side may extend the project timeline or affect campaign results, for which Covalent Media will not be held liable.
6. Intellectual Property
• All original creative content (videos, designs, graphics) produced by Covalent Media remains our property until full payment is received.
• Upon full payment, ownership of final deliverables transfers to the client, except for any proprietary templates, software, or materials used in the creation process.
• Covalent Media retains the right to use completed projects for portfolio, marketing, and promotional purposes unless the client explicitly requests otherwise in writing.
7. Confidentiality
We value client confidentiality.
Any business strategies, data, or creative assets shared during collaboration will be treated as strictly confidential and used solely for project purposes.
However, Covalent Media may share limited project details internally or with trusted partners (editors, designers, ad managers) for execution under strict confidentiality agreements.
8. Limitation of Liability
Covalent Media shall not be liable for:
• Any indirect, incidental, or consequential damages arising from the use of our services
• Loss of business, revenue, or profits due to delays, platform issues, or ad performance fluctuations
• Issues caused by third-party tools, social media platforms, or payment gateways (e.g., Meta Ads downtime or Razorpay transaction delays)
Our total liability shall not exceed the total amount paid by the client for the specific project in question.
9. Third-Party Services
We may use third-party tools or integrations such as:
• Meta Ads (Facebook/Instagram) for campaigns
• Google Ads / Analytics for performance tracking
• Razorpay for payment processing
Each third party has its own terms and privacy policy, and by using our services, you also agree to comply with their respective policies.
10. Cancellation and Termination
Either party may terminate the project or contract with written notice of 7–10 days.
If the client terminates after the project has begun, Covalent Media retains the right to bill for the portion of work completed and any pre-committed costs.
We reserve the right to suspend or terminate services if:
• Payments are overdue
• The client engages in unethical or illegal activities
• There is misuse of our content or brand assets
11. Data Protection
We comply with all applicable data protection laws and our Privacy Policy governs how we handle your personal data.
All transactions and communications are encrypted and securely managed through verified platforms.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.
13. Contact Information
For any questions, clarifications, or support related to these Terms and Conditions, please contact:
Covalent Media
📍 Hyderabad, Telangana, India
✉️ jasonroy@covalentmedia.in
📞 9502415182
🌐 https://www.covalentmedia.in
14. Acknowledgment
By using our website, submitting a form, or making a payment, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.